The terms that apply when you book a journey with MCR Elite Transfers.
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MCR Elite Transfers ("we", "us", "our") is an executive private hire and airport transfer operator based in Manchester, licensed as a Private Hire Operator by Bolton Council. Every driver is licensed and DBS-checked, and every vehicle is licensed and insured.
MCR Elite Transfers is a trading name of MCR Transfers Ltd, a company registered in England and Wales under company number 14791952, registered office 34 Peveril Street, Bolton, BL3 3LR.
These terms apply to every booking made through mcrelitetransfers.co.uk, by phone, or by email. By booking a journey with us, you accept these terms.
You can book online using the fare calculator on our homepage, or by contacting us directly. Online bookings require a pickup and drop-off address (verified against Google's address database), a vehicle size, a date and time, and your contact details.
To guarantee a vehicle and driver for your journey, we ask that bookings are made at least 36 hours before the pickup time. Bookings made with less notice may still be accepted where we have availability, but this isn't guaranteed.
A booking is only confirmed once payment has been taken and you've received a confirmation email. If you don't receive a confirmation email shortly after paying, please contact us before assuming your journey is booked.
The fare shown when you book is calculated from the exact pickup and drop-off points you select, your chosen vehicle size, and any options you add (such as Meet & Greet). This is the fare you pay — there's no meter running and no surge pricing.
Full payment is taken online at the time of booking by card, processed securely by Stripe. We don't see or store your full card details. See our Privacy Policy for how your payment and booking data is handled.
Fares include your selected waiting time and any applicable airport fee. Extra waiting time beyond what you booked, or a change of route requested during the journey, may incur an additional charge agreed with your driver at the time.
You can amend or cancel a booking by contacting us. Our full cancellation and refund terms, including notice periods and how refunds are calculated, are set out in our Cancellation & Refund Policy, which forms part of these terms.
For airport pickups, we track your flight and work to its actual landing time rather than the scheduled time, so a delayed flight doesn't put your booking at risk. If your flight is cancelled or significantly delayed, please contact us as soon as you're aware so we can rearrange your pickup.
For all other journeys, your fare includes the waiting time you selected when you booked. If you need us to wait longer than that, please let your driver know — additional waiting is charged at the same rate shown in the booking form.
If your driver arrives at the agreed pickup point at the agreed time (adjusted for flight tracking, where applicable) and is unable to reach you after a reasonable waiting period and reasonable attempts to contact you on the phone number given at booking, this is treated as a no-show and the fare is not refunded.
Please book the vehicle size that matches your group and luggage — our 1–4 passenger and 5–8 passenger tiers are sized for typical luggage for that group size. If you arrive with significantly more passengers or luggage than your booking allows, your driver may not be able to safely accommodate everyone, and no refund will be given for a journey that can't proceed as a result.
We ask all passengers to treat drivers and vehicles with respect. A driver may refuse to carry, or may end, a journey where a passenger's behaviour is abusive, puts safety at risk, or involves the carriage of illegal items, without a refund.
We don't carry pets, with the exception of registered assistance/guide dogs, which always travel free of charge. If you need a child seat, please email us at admin@mcrelitetransfers.co.uk with your booking reference and we'll arrange this for you ahead of your journey. Smoking (including vaping) is not permitted in any of our vehicles.
Occasionally we may need to change your vehicle, driver, or (rarely) cancel a confirmed booking — for example due to a vehicle fault, a driver being unavailable at short notice, or circumstances beyond our control such as severe weather or road closures. Where we substitute a vehicle, we'll provide one of equivalent or higher standard at no extra cost. Where we have to cancel your booking, we'll let you know as soon as possible and refund you in full.
We are not liable for delays or cancellations caused by circumstances outside our reasonable control, including but not limited to severe weather, road traffic collisions, road closures, strikes, or airport/airline disruption.
We carry public liability and vehicle insurance appropriate to a licensed private hire operator. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be limited or excluded under the laws of England and Wales.
Subject to that, we are not liable for indirect or consequential losses (such as a missed flight, meeting, or event) arising from a delay or cancellation caused by circumstances outside our reasonable control, provided we've taken reasonable steps to fulfil your booking as agreed.
Please keep an eye on your belongings during your journey. We're not responsible for items left in the vehicle, though we'll always do our best to reunite you with anything found by a driver.
If something about your journey wasn't right, please contact us first so we can put it right. As a licensed Private Hire Operator, complaints can also be raised with our licensing authority:
Bolton Council Licensing Unit — licensing.unit@bolton.gov.uk
These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales. This doesn't affect your statutory rights as a consumer.
We may update these terms from time to time; the version in force is the one published on this page at the time you make your booking.
MCR Transfers Ltd, trading as MCR Elite Transfers
34 Peveril Street, Bolton, BL3 3LR
Email: admin@mcrelitetransfers.co.uk
