How payment works

Full payment is taken by card at the time of booking, before your journey. Because your journey is booked for a specific date and time, transport bookings like this are exempt from the standard 14-day statutory "cooling-off" period that applies to most online purchases under the Consumer Contracts Regulations 2013. Instead, the notice periods below apply to every booking.

Cancelling your booking

• 24 hours or more before pickup: full refund, no questions asked.
• Less than 24 hours before pickup: no refund, as your driver and vehicle have already been allocated to your journey and can no longer be offered to another customer at short notice.

To cancel, email us at admin@mcrelitetransfers.co.uk with your booking reference. We'll confirm your cancellation and any refund due by email.

Amending your booking

Need to change your date, time, or addresses? Contact us as early as possible. Where we can accommodate the change, we will — free of charge if requested 24 hours or more before pickup. If the new pickup/drop-off point or timing changes the fare (for example, a longer route), we'll let you know the revised price before confirming the change.

Amendment requests made less than 24 hours before pickup are treated the same as a late cancellation if we're unable to accommodate them.

Flight delays & changes

Flight delays are not treated as a late cancellation or amendment. For airport pickups, we track your flight and adjust automatically to its actual landing time. If your flight is cancelled or your travel plans change significantly, contact us as soon as you know so we can rearrange your pickup where possible.

No-shows

If you're not at the agreed pickup point and can't be reached after a reasonable wait and reasonable attempts to contact you, this is treated as a no-show and is non-refundable.

If we cancel

In the rare event that we have to cancel your booking — for example due to a vehicle issue we can't resolve in time, or circumstances outside our control such as severe weather or road closures — we'll notify you as soon as possible and refund your payment in full, regardless of how much notice was given.

How refunds are paid

Refunds are issued to the original card used to pay, via Stripe. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer.

Questions about a booking

Email admin@mcrelitetransfers.co.uk with your booking reference and we'll get back to you. See also our Terms & Conditions, which this policy forms part of.